Return Policy

Digital goods policy: All items sold on CSGO Skins are virtual in-game items delivered via Steam Trade Offer. Once a skin has been successfully delivered to your Steam inventory, the sale is final and cannot be returned.

No Returns After Delivery

Because our products are digital items that are transferred instantly and irreversibly, we do not accept returns or exchanges after an item has been delivered to your Steam account. Please double-check the item name, exterior (wear), and price before placing your order, and make sure your Steam Trade URL is correct.

When You CAN Request a Refund

Although sales are generally final, you may apply for a refund in the following situations:

Item not received – Your payment was completed, but the skin was not delivered to your Steam inventory within the promised delivery window (normally within 24 hours), and we are unable to complete the delivery.
Item not as described – The item you received is materially different from what was listed (e.g., wrong skin, wrong weapon, or a clearly different exterior/wear grade than advertised).

To apply, contact us within 7 days of your order with your order number, the email used at checkout, and screenshots of your Steam trade history showing the issue.

Refund Review & Processing

Once we receive your request, we will verify it against our delivery records and Steam trade logs, and notify you by email of the approval or rejection. If approved, the refund will be issued to your original method of payment within 5-10 business days. If the wrong item was delivered, we may first offer to send the correct item or take back the incorrect one via a Steam trade before issuing a refund.

Late or missing refunds

If you haven't received an approved refund yet, first check your bank account again, then contact your payment provider — posting times vary. If you still have not received it, contact us at server@kimiff.com.

Non-Refundable Situations

Change of mind or accidental purchase after the item has been delivered.
Market price fluctuations — skin prices change over time and cannot be grounds for a refund.
Delivery failure caused by an incorrect or expired Steam Trade URL provided by the customer, or by trade restrictions (e.g., trade ban, Steam Guard not enabled) on the customer's account. In such cases we will work with you to complete delivery instead.

Contact Us

If you have any questions about our Return Policy, please contact us at server@kimiff.com.

KIMIFF LIMITED
7 Copperfield Road, Coventry, West Midlands, England, United Kingdom CV2 4AQ
Email: server@kimiff.com