1. Eligibility for Returns

• ​Timeframe: You may return most items within 15 days of delivery. Some products, such as personalized or perishable items, may be non-returnable. Please refer to the product description or contact our customer service team if you're unsure about an item's return eligibility.
• ​Condition: Items must be returned in their original condition, with all tags attached, packaging intact, and in a resalable condition. If an item is damaged or shows signs of use beyond normal handling, we may deny your return request.

2. Exceptions

The following items are generally non-returnable:

• Custom-made or personalized products.
• Perishable goods (such as food, flowers, or plants).
• Digital downloads or software.
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.

3. Return Process

• ​Initiate a Return: To start the return process, log in to your account on our website, go to your order history, and select the item(s) you wish to return. Follow the on-screen instructions to generate a return authorization (RA) number. If you're unable to access your account or need assistance, contact our customer service team for help.
• ​Packaging: Carefully package the item(s) in their original packaging, if possible. Include all accessories, documentation, and the return authorization number clearly marked on the outside of the package.
• ​Shipping: Ship the item(s) back to us at the address provided in the return instructions. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and keeping a record of your tracking number.

4. Refunds

• ​Processing Time: Once we receive your returned item(s) and verify that they meet the return requirements, we will process your refund within 15 business days.
• ​Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 15 business days for the refund to appear in your account, depending on your bank or payment provider's processing times.
• ​Store Credit: If you prefer, we can issue a store credit for the value of your returned item(s). Store credits can be used towards future purchases on our website and do not expire.

5. Exchanges

If you'd like to exchange an item for a different size, color, or product, follow the same return process outlined above. Once we receive and process your return, you can place a new order for the desired item(s). Please note that you will be responsible for the cost of shipping the new item(s) to you, unless otherwise stated.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will investigate the issue and, if necessary, provide a replacement or refund at no additional cost to you. You may be asked to provide photos or other evidence of the damage or defect.

7. International Returns

If you're returning an item purchased from our international website, please note that additional customs duties, taxes, and fees may apply when the package is returned to us. You are responsible for these charges unless the return is due to a defect or error on our part. Please contact our customer service team for specific instructions on returning international orders.

8. Contact Us

If you have any questions or concerns about our Return Policy, please don't hesitate to contact our customer service team. We're here to help and will do our best to resolve any issues promptly and satisfactorily.